Martin Bird Wine

Terms & Conditions

Who are Martin-Bird Wines? Martin-Bird Wines was set up in 2007 and are independent wine merchants. The aim is to offer a hand-selected range of excellent wines from around the world at a wide variety of prices that offer very good value for money.

Is there a minimum order size? One bottle. Although delivery charges will apply for all orders below £150. Pease see below for further details of delivery charges.

Delivery information and charges Please note that the following delivery charges apply for standard retail orders (multiple corporate orders will incur a delivery charge - please email us for details): UK deliveries (next day delivery) are undertaken by XDP Despatch and cost £10.00 for 1 case (per address) and £6.00 per subsequent case, except for Northern Ireland. As stated above, for all orders over £150 (including VAT) there will be NO DELIVERY CHARGE.

There is also no delivery charge if the delivery address is over £50 and is in the following postcodes:

M1, M2, M3, M4, M5, M12, M17, M18, M19, M20, M21, M22, M23, M32, M33, M90

SK1, SK2, SK3, SK4, SK5, SK7, SK8, SK9, SK12

WA1, WA4, WA5, WA13, WA14, WA15, WA16

CW4, CW7, CW8, CW9, CW10, CW11, CW12

Delivery times Long distance deliveries are sent on a next day service via courier. This does not mean we will always be able to deliver the next day. We aim to get deliveries out as soon as possible, but obviously wines can go out of stock from time to time. Should the delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Actual time of delivery is based upon 9am-5.30pm unless premium services are paid for; likewise Saturday delivery is only available for an extra £15. Local deliveries will be carried out either the same day or the following day – at your convenience, although again this is dependent on the stock being available.

What about if no one is home to meet the courier? If no one is home, the courier will leave a card to say she/he has been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended, Martin-Bird Wines cannot be held responsible if the wine goes missing after the courier has delivered it.

What are the ordering and payment options? Given Martin-Bird Wines provides a fully secure link for credit card payments we recommend that customers order this way. PLEASE NOTE THAT GIVEN THE VERY NATURE OF WINES BEING A FINITE PRODUCT, YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL ALL THE GOODS ORDERED HAVE BEEN CONFIRMED AND ALLOCATED, EXCEPT WHEN ORDERING FROM THE PRE-RELEASE SECTIONS OF THE SITE WHERE STOCKS ARE ALREADY KNOWN. However, if you prefer, cheque, bank transfer & credit cards can be used via the following options: (a) FAX your order (print out the order form in the check-out section if you like) to (00) 44 1565 873906 - (or phone 00 44 1565 873191) - please advise your preferred method of payment on the fax. We will confirm the order and if necessary collect your payment details via email, fax or phone (if using credit card). (b) Email your order to matt@martin-birdwines.com advising your preferred method of payment. We can contact you by phone or email to get your payment details. (c) Bank Transfer the value of your order to our bank account. If this is your preferred method just drop us an email and we will send you account details back to you ASAP.

Our contract When you place an order with us you will be sent an e-mail confirming receipt of your order and setting out the details. Your order represents an offer to purchase from us, which is accepted by us when we contact you (usually by email but sometimes by telephone) with confirmation stating that we have dispatched the goods to you. Any goods on the same order which have not been confirmed as having been dispatched do not form part of that contract.

How can I amend, cancel or return my order? Once your order has been placed payment will be taken immediately (assuming all stock is at the warehouse) and the order submitted for processing. If you wish to cancel or amend your order you must email or call us on 01565 873191 or 07973 379396 as soon as possible. Once your order has been scheduled for despatch you may incur additional delivery charges if you wish to make alterations. You may still cancel your order and receive a full refund, less any delivery charges, up to seven days after delivery. The refund will be given to you as soon as the goods are returned to us in a saleable condition. You will be liable for all transport and delivery costs.

What is the policy on breakages from deliveries? Although the courier should advise us if there are any breakages, it's still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP thus we prefer to be notified via e-mail or phone within 24 hrs.

Can Martin-Bird Wines source wine not offered on the site? Yes! We always stress to site visitors that we can assist in tracking down that hard to get wine. Just drop us an email and we'll let you know what we can do, as we have access to many distributors and key contacts in the industry.

Pricing Information All prices quoted on Martin-Bird Wines are in Pounds Sterling. VAT is included in the price. All prices are subject to change.

Legal Ordering Age Martin-Bird Wines will not sell to anyone under the legal drinking age of 18 years. We ask you to confirm this when you order.

Does Martin-Bird Wines Offer Refunds? Of course. If you receive the wrong wine in your order we will replace your bottle and rebate any delivery costs you incur. We will refund a purchase if you simply didn't like the wine and if there is bottle damage or your wine is corked then please contact us immediately by email to matt@martin-birdwines.com and we will organise a refund. We are clearly operating on a large element of trust and hope this policy will not be abused, we reserve the right to change this policy at short notice. At present we do not require the bottle to be sent back to us.

Can I send wine as a gift to someone else? Yes! When filling out the wine order form you have the option to include a different delivery address - simply fill this in. We will email you to confirm that the wine has been sent to the third party. If you would like us to include a card, simply email us the message to be included matt@martin-birdwines.com

When ordering wines as a gift, please be sure to give us all the details such as recipient's name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely - without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts - this charge would be £18.

Martin-Bird Wines Privacy Statement: Martin-Bird Wines is absolutely committed to protecting the privacy of customers. While we do obtain identifying personal information from customers, such as names, email addresses and delivery addresses, this information is only collected for the purpose of fulfilling our orders. We do not use this information for any other purpose, or share or trade this information with any other parties. We also collect email addresses for our newsletter, this information is for this permission-based service only. It is of utmost importance to Martin-Bird Wines that your personal details are kept personal. Credit and debit card numbers are kept by Martin-Bird Wines for the sole purpose of verifying queried transactions. If you have any questions regarding privacy issues online, please contact matt@martin-birdwines.com

Trading Name and VAT Number: Martin-Bird Wines Limited, trading as Martin-Bird Wines. VAT Registration Number 928297580 Company Number: 6308977 Registered Address: 129/131 King Street, Knutsford, Cheshire WA16 6EJ